Cool, Calm, Collected

Take a deep breath.

Inhale. Exhale.

“I’d be happy to help you with tha-”

“YES WELL NO ONE THERE SEEMS TO WANT TO HELP ME AND I’M GETTING REALLY PISSED OFF THAT YOU THINK IT’S OKAY TO RUN A BUSINESS LIKE THIS!”

Okay. Can I explain something?

“You can catch more flies with honey” is not just some phrase an entomologist came up with. This is a general rule to life. If you’d like something done, don’t be rude about it. If you’re having a problem, seek out help by using basic words our mothers taught us like “please” and “thank you”. Apparently a foreign concept to some.

Now, I am a professional. I know how to keep my cool when someone is incapable of practicing basic human decency towards a fellow member of their species. However, it’s not something I let go of easily. Funny enough, conversations like the one above get stuck in my brain like honey.

Look, we’ve all had bad days. We’ve all woken up on the wrong side of the bed. We’ve all taken out our frustrations on someone who didn’t deserve it. But what we don’t always do is take a step back, take a breath, and calmly tackle the issue at hand. I’ve worked in customer service now for about six years. From serving tables, to answering phones, to dealing directly with unhappy clients, I’ve dealt with every type of irate customer there is.

The screamer.
The sarcastic.
The crier.
The aggressive.
The defensive.
The vindictive.
The storyteller.
Seriously, you name it, I’ve heard it; I’ve maneuvered it; I’ve turned their woes and sorrows into a smile – you know how? Because I’m very good at navigating the waters of difficult people.

I wish I could list that on my resume:
Kimberly Alu
Well versed in Excel, Quick-books, and dealing with shitty behavior.

Anyway, I guess this post is just a vent after a bad phone call. But do yourself and everyone else a favor : if you’re pissed off about something, take a breath before you speak. It could really help you get the results you want.

Remember : You will always catch more flies with honey. Even if the vinegar is easier to reach.

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